Founded in 1980 in Cambridge, MA, HMI Performance Incentives has grown to become a global leader in designing and operating effective incentive solutions. At HMI, we measure our success by the outcome of our clients’ satisfaction. Our programs are geared to help you boost your profit margin, increase customer or employee engagement and capture new market share. With nearly 40 years of experience in the performance improvement industry, we know what it takes to deliver results.
When you enlist HMI to provide you with an incentive solution, we understand you are entrusting us with your most valued resource: your employees and/or customers. We value that trust and hold ourselves responsible for treating them as our own. That’s the HMI promise.
We learn about your business, how you go to market, and your objectives.
We explore and analyze your data to learn about your business and how you go to market, discover your objectives, determine program potential, and identify the most successful incentive strategy for your unique audience.
We design a blueprint to reflect your performance needs—from the big picture, down to the smallest detail.
We envision a program from the big picture, down to the smallest detail. The design reflects your performance needs and is paired with strategic marketing communications that will motivate participant engagement and drive successful performance behavior.
Our expert team implements your program and monitors its progress.
We deliver exceptional program management thanks to our team of program management and client services experts. We monitor participation to ensure maximum engagement, satisfaction, and results.
Ongoing and overall program analysis drives continued enhancement and ensures performance benchmarks are achieved.
We evaluate program data to measure engagement, determine ROI, ensure performance benchmarks are achieved, and recommend adjustments and/or enhancements for continued incentive program success.
Explore We explore and analyze your data to learn about your business and how you go to market, discover your objectives, determine program potential, and identify the most successful incentive strategy for your unique audience.
Envision We envision a program from the big picture, down to the smallest detail. The design reflects your performance needs and is paired with strategic marketing communications that will motivate participant engagement and drive successful performance behavior.
Execute We deliver exceptional program management thanks to our team of program management and client services experts. We monitor participation to ensure maximum engagement, satisfaction, and results.
Evaluate We evaluate program data to measure engagement, determine ROI, ensure performance benchmarks are achieved, and recommend adjustments and/or enhancements for continued incentive program success.
HMI’s leadership team draws on extensive experience to create innovative, cutting-edge products, solidifying its position as one of the world’s most trusted performance incentive companies.
Paul’s career spans over 35 years in the incentive marketing industry. As co-founder and managing partner of HMI, his guidance and vision have helped position HMI as a leader in providing performance incentive strategies, fulfillment, creative services and customer service and technology solutions to companies with local and global reach. Paul and his wife Holly enjoy visiting their kids in Florida, California, and Arizona, and, like Don Quixote, he is forever searching for the perfect golf swing.
Kiwon Chang brings over 25 years of experience in managing Product Development in the Data and Storage Networking industry. His experience spans fast growing start-ups to Fortune 500 companies, including executive positions at 3Com, Giganet, and Emulex. For the past two years, Kiwon has held the position of Chief Operations Officer at HMI Performance Incentives. Kiwon now has overall responsibility for creating, planning, and implementing the strategic direction and delivering the growth objectives of the company. He loves traveling the world, cooking chili, and debating with his law professor wife and their two daughters. And of course, the New England Patriots.
Lincoln Smith has over 20 years of experience helping manufacturers, distributors, and service companies design award winning performance incentive strategies that motivate sales organizations and channels to accelerate growth and enhance customer engagement. As a former strategy consultant for Agency.com, Lincoln structured effective interactive business practices for Fortune 500 companies. Lincoln was promoted from EVP of Sales & Marketing to Chief Strategy Officer in July 2019. Lincoln’s favorite thing to do is spend time with his wife and four kids – he enjoys coaching youth soccer teams throughout the year.
With over 25 years of incentive travel experience, Monica spearheads HMI’s group travel operations. Her comprehensive background in the travel industry has helped her develop personal relationships with travel suppliers and hoteliers throughout the world, enabling her to provide HMI’s clients with the best, most cost-effective group travel experience available. Monica is a citizen of Great Britain.
Connie offers 20-plus years of Program Management and Customer Service experience in the incentive travel industry. Prior to joining HMI, she served as Group Channel Manager for Collette Vacations, a global leader in world travel and tours, where her primary responsibilities included the planning and implementation of lead generation campaigns and customer development strategies. As Vice President of Individual Award Operations, Connie oversees HMI’s Program Management Team, as well as Customer and Fulfillment Services. She enjoys spending her summers near the water on Cape Cod with her family and dog Benny, living the good life out of their hi-tech RV.
Walt brings more than 30 years of experience in software development for Enterprise customers to his role at HMI Performance Incentives. His experience includes senior leadership positions in organizations such as Emulex, Concord Communications, and Banyan Systems, where he has overseen large teams of engineers in the development and integration of various software technology. As Senior Director of Software Development and Technology, Walt is responsible for managing HMI’s SaaS and eCommerce web platforms, as well as providing leadership and direction for the company’s application development strategy. Walt enjoys spending time with his family and doing home improvement projects, as he comes from a long line of carpenters.
David brings over 30 years of financial experience from various industries including manufacturing, software and high-tech companies. Prior to joining HMI, David held controllership positions with BigBelly Solar, Softrax Corporation and Tech Pak Inc. He was also an auditor with BDO Seidman and is a Certified Public Accountant. As the Controller, David is responsible for all of HMI’s accounting operations. In his spare time, David enjoys watching the Boston sports teams, spending time with his family and attending both of his kids’ activities. In addition he loves vacationing up at Lake Winnipesaukee.
HMI is proud to partner with companies who are as devoted to their clients as we are. Through these collaborations, we are able to bring additional resources to our clients, furthering their capabilities at home and abroad. Our partners include:
Motivforce is a global thought leader in the loyalty and performance incentives industries, who provides a host of creative and analytical services for companies looking to improve their incentive strategy. Together, HMI and Motivforce specialize in conceptualizing cutting-edge B2B solutions for a multinational clientele. By having offices in a number of strategic global hubs, we partner to manage localized programs backed with global technology and resources.
Channel Marketing Group is a strategic marketing and research firm focused on helping distributors and manufacturers.
HMI partners with TIMBR to optimize profitability and accelerate growth for building materials distributors. Through TIMBR’s association with ENAP, the nation’s largest building materials marketing group, HMI is able to deliver powerful, cost-effective programs.
HMI has partnered with LogicBay to help bring world-class solutions to all levels of the channel. Working together, HMI and LogicBay can better provide our clients with the fully-encompassing programs they need.
HMI maintains memberships in a number of associations important to our incentive industry, as well industries that we serve. On top of being able to interact with like-minded organizations, these memberships allow us to remain current, ahead in the thought leadership and industry best practices of today, and continually improve our products and services for our clients and customers.