Recently, one of our favorite building materials resources, Venveo, interviewed a builder named Tom Benedict. Tom’s a busy guy and doesn’t have time for the standard manufacturer sales pitch.
In this podcast, called How to Land Meetings and Win More Jobs With Builders, Tom lays out a few points for manufacturers to follow when targeting busy builders like himself. I found the podcast very enlightening. You should definitely give it a listen.
This podcast got me thinking, though, what other ways can manufacturers better target builders, end-users, and contractors better? Here’s a few key takeaways we came up with from the podcast and how they might apply to inspiring loyalty to your brand.
According to Tom, the best way to sell to a builder is through an existing relationship. The example he uses is, for instance, if your product has something to do with a lumber yard, then go to a lumber yard and pitch the product to the owners of the yard. Any builder associated with that lumber yard may be more inclined to buy from that yard than from you, the manufacturer.
It’s a harsh reality, but often times, the customers you want to reach are averse to the direct approach. Another sentiment from Tom was that cold calling just doesn’t work. He’s too busy.
Because of this, we often recommend out of the box efforts like Tom’s lumber yard suggestion when it comes to promoting a brand, product, program, you name it. Finding the point of influence in your channel that will resonate the most with your end-users is paramount to success.
Another point from Tom was that many builders are actually happy with the quality of the products they use. It can be seen as somewhat abrasive, then, to start off with a pitch for a “higher quality” product.
This point helps to bolster the argument for a more holistic relationship with your end-users. Instead of simply trying to make them a customer, manufacturers can work on helping these businesspeople become better at what they do.
Whether it’s a user-friendly eCommerce solution or an eLearning solution, manufacturers can supply their customers and potential customers alike with tools that help them become better on the job. This strategy can help to solidify a relationship that’s not just centered around a transaction but instead is grounded in an emotional connection.
As Tom says in the Podcast, it is essential for manufacturers to do their research on the builders that they are trying to sell to. Not every end-user does the same work or faces the same problems.
But what if you could collect digital insights on the buying behavior of these builders? With enough data, you might be able to put together a serious portfolio of what these end-users are buying, when, and how often. You could then use these insights to find the best time to strike with your well-crafted pitch.
Check out another solution, called Snap2Claim, that we offer manufacturers looking for insights like this.
Finally, Tom brought up a problem that we’ve also been seeing affect the building material industry, a lack of available labor and a lot of turn-over. The issue is impacted further with the realization that when a manufacturer’s sales rep leaves, chances are they’re maintaining the relationships with their builders after their departure. This means that they could actually be pulling your current customers over to your competitors.
Tom laments that if you’re not maintaining that relationship in transition, you’re losing business. So, how do we counteract this? Well, much like we said before. Building your brand, not just the relationship your sales people have with their customers, to be a holistic resource for business insights and development is essential to keeping business in this point of transition.
Go listen to the podcast! While I’ve provided a few of my takeaways, the podcast is a wealth of information that any manufacturer would benefit from hearing.
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