Careers

Incentive Travel Product Manager

Norwood, MA
Full-time

POSITION TITLE: Incentive Travel Product Manager
REPORTS TO: Vice President of Group Travel Operations
DEPARTMENT: Group Travel

COMPANY OVERVIEW
HMI Performance Incentives is a leading full-service B2B sales and Channel incentive marketing agency. Since the inception of the company in 1980, Group Incentive travel has been one of the major solution offerings for our clients. We take great pride in bringing once in a lifetime experiences to top sales people and channel partners of our Fortune 500 clients to exotic destinations around the world.

POSITION OVERVIEW
HMI Performance Incentives has an exciting opportunity in the Group Travel Department for an experienced travel professional with a passion for the incentive travel industry. We are looking for an incentive travel product manager with 5 + years experience; someone who loves planning travel to bring exceptional travel programs to our group incentive travel customers. You will be utilizing your creativity in our initiative to reimagine group travel to provide meaningful travel experiences to our clients and their participants. This is an excellent opportunity for an experienced candidate with demonstrated track record of successful travel planning, negotiating contracts and experience in the travel industry.

RESPONSIBILITIES & DUTIES
As the incentive travel product manager, you’ll be responsible for conceptualizing and pricing out exciting group travel destinations, hotel properties, on-site activities, special events, and unique options that exceeds our client’s expectations for a group incentive travel program with their most loyal customers or top performers. You will be creating the ultimate travel program utilizing creative concepting, strong negotiation skills, and excellent vendor relationships. Attention to detail is a must. This position will report to the Vice President of Group Travel Operations.

  • Participate in the initial sales call regarding the group travel opportunity and interface with the client and HMI salesperson
  • Develop travel program options in response to an RFP by researching destinations, properties, activities and special events to meet client criteria – offer creativity in travel program development
  • Develop accurate budgets to maximize company profitability while meeting client’s budget
  • Negotiate with suppliers (hotels, cruise lines, DMC’s) to achieve optimal rates, provisions, and service – review and authorize vendor contracts, preparation of client contracts
  • Provide destination, property, and activity content for PowerPoint presentations of the group travel offering for delivery to client
  • Liaise with Marketing on proposed promotional campaigns for program launch and ongoing communications
  • Be an expert in all facets of group incentive travel, including planning and conducting site inspections, attending industry functions and participating in appropriate incentive familiarization trips

EXPERIENCE & QUALIFICATIONS

  • Bachelor’s degree and 5+ years of group incentive travel experience with strong domestic and international destination knowledge
  • Ability to work independently, manage multiple projects in a fast-paced, high pressure environment
  • Excellent organizational, written and oral communication skills
  • Knowledge of accounting, billing procedures and foreign currencies
  • Proficient in Microsoft Office (PowerPoint, Word, Excel) and project management software

SPECIAL SKILLS

  • Experience with on-site operations for group travel incentive programs
  • Good working knowledge of group air transportation, hotel and air reservations, and cruise options
  • Strong vendor relationships and excellent negotiation skills
  • Innovative and creative problem solver

TO APPLY CLICK HERE

 

 

Senior Program Coordinator, Group Travel

Norwood, MA
Full-time


POSITION TITLE: Senior Program Coordinator
REPORTS TO: Manager Group Travel Operations
DEPARTMENT: Group Travel

COMPANY OVERVIEW
HMI Performance Incentives is a leading full-service B2B sales and Channel incentive marketing agency. Since the inception of the company in 1980, Group Incentive travel has been one of the major solution offerings for our clients. We take great pride in bringing once in a lifetime experiences to top sales people and channel partners of our Fortune 500 clients to exotic destinations around the world.

POSITION OVERVIEW
HMI Performance Incentives has an exciting opportunity in the Group Travel Department for an individual who has a passion for the group travel industry. We are looking for a Senior Program Coordinator, a team collaborator who brings experience from meetings, events and/or group travel. Someone who enjoys connecting with travelers, creating engaging trip websites for travel programs, and using their keen attention to detail to ensure database integrity, all to bring exceptional experiences to our group incentive travel programs. The Senior Program Coordinator will energetically take on tasks while gaining more experience and expertise as it leads to growth in a Program Manager role.

The Senior Program Coordinator is the main attendee contact and provides administrative and operational support to Program and Account Managers. They are a key player responsible for website and registration page creation, database and mobile app management, and creation of participant communication. The Senior Program Coordinator reports to the Manger, Group Travel Operations.

RESPONSIBILITIES & DUTIES
The Senior Program Coordinator is the main attendee contact and provides administrative and operational support to Program and Account Managers. They are a key player responsible for website and registration page creation, database and mobile app management, and creation of participant communication. The Senior Program Coordinator reports to the Manger, Group Travel Operations.

Program Coordination

  • Frontline attendee management and support; the positive voice providing clear and concise responses to attendee calls/emails relating to group incentive travel programs
  • Facilitate traveler extension requests collaborating with Program/Account Manager, Air Agent, and processing credit card payments
  • Coordinate final mailing assets with vendors in collaboration with Program & Account Managers
  • Facilitate final participant mailings which includes preparation of mailing labels and quality control of packets
  • Preparation and distribution of final documents for on-site staff
  • Creation and distribution of electronic participant surveys
  • Interface with client and vendors as applicable
  • Travel on-site to experiential group incentive programs as needed
  • Manage small scale programs of less than 50 participants as experience is gained in the role
  • Assume additional tasks as assigned

Website & Database Management

  • Creation and layout of travel program websites and registration/enrollment pages using Cvent
  • Create email communications, including travel program invitations and registration link distribution to participants via Cvent software.
  • Create the mobile app event and coordinate app notifications via Cvent’s Crowd Compass.
  • Write content for website/mobile app pages as applicable
  • Manage changes and updates to the database including quality control of data entered by participants
  • Oversee registration: managing hotel inventory block, managing pre-trip activity sign ups
  • Create and run reports provided to hotels, DMCs, Air Agent and Program & Account Managers
  • Verify data from vendor reports against program database and quality control of participant lists for name badges, rooming lists etc.

EXPERIENCE & QUALIFICATIONS

  • 2 plus years of experience in meeting, events, or group travel industry preferred
  • Ability to work independently, manage multiple projects in a fast-paced, high pressure environment
  • Excellent organizational, written and oral communication skills
  • Positive team player who takes initiative, has solid follow through skills and strong attention to detail
  • Innovative and creative problem solver
  • Proficient in Microsoft Office (PowerPoint, Word, Excel) and project management software
  • Cvent and mobile app build experience strongly preferred · Familiarity with Adobe Creative Suite (InDesign, Photoshop, Illustrator) a plus
  • Interest in event management and passionate about travel and hospitality industry
  • Bachelor’s degree

TO APPLY CLICK HERE