HMI Performance Incentives is a leading full-service performance improvement company focusing on channel loyalty initiatives, sales/customer incentives, employee recognition programs and group travel. Since 1980, HMI has combined powerhouse solutions with personal service to develop successful incentive strategies for companies that increase sales, market share, loyalty and profits. Based in Norwood, MA HMI provides client services in over 80 countries worldwide.

OPERATIONS

Office Administrator

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Overview:

We are seeking a full time office administrator who will be responsible for organizing and coordinating office administration and procedures. Energetic professional who does not mind wearing multiple hats. Experienced in handling a wide range of administrative and executive support related tasks and able to work independently with little or no supervision. Well organized, flexible and enjoy the administrative challenges of supporting an office of diverse people. Must be proficient with Word, Excel, Outlook, etc. Should have at least 2-3 years prior experience within a professional office.

Company Description

HMI Performance Incentives is a leading full-service performance improvement company located in Metro Boston. For 37 years HMI has focused on providing exceptional business solutions by executing channel loyalty, sales incentives, employee engagement, and group travel strategies. HMI’s customized approach includes a comprehensive and robust solutions platform, data driven reporting and analytics, creative communications campaigns, and personalized program management to help companies drive engagement, increase sales, and generate profit. Founded in 1980, HMI continues to expand its global presence, offering tactical performance incentive solutions in over 80 countries worldwide.

Position Description/Responsibilities

Ensure general administration of the office. Maintain office services by organizing office operations and employee procedures. Oversee and achieve organizational goals while supporting an efficient, productive, and positively cultured office and employee experience.

General Responsibilities:

• Warmly greet visitors; answer and direct phone calls promptly, fielding solicitors/cold sales calls; and maintain office efficiency arranging things as necessary.
• Perform a variety of administrative duties, such as generating and distributing memos, letters, spreadsheets, forms, and faxes; and sorting and distributing incoming mail.
• Keep stock of office supplies and place orders when necessary.
• Act as primary liaison between the company, staff, and office building management, providing information, answering questions, and responding to requests.
• Complex administrative tasks include areas of preparing payroll; controlling correspondence; designing filing systems; office expense budget and administrative support related to human resource needs.

SOFTWARE DEVELOPMENT

Software Developer

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We are seeking an entry-level .NET developer with 0-4 years’ experience. A strong background in MS SQL and Visual Basic are desired. You will be a member of our development team enhancing and growing our SaaS Cloud platform. You will contribute to the overall design and development of our web applications which integrate into our database and financial systems.

We will scale our software to handle our growing installed base while focusing on increasing functionality and usability, maintainability and performance of our software. We are enabling our platform to work seamlessly for our global clients.

The position will require you to develop across all application layers from database design though business layers and up to the front end. Agile software development experience is desired.

Job Responsibilities:

• Participate in requirements gathering, create functional specs and work estimates
• Develop software to deliver features and address defects in the product
• Follow software processes and help us evaluate ways to improve the development process
• Work with cross functional team members on execution and on time delivery of high quality projects
• Create Unit Test documentation and tools

Required Skills:

• Experience in analyzing, programming, and implementing .NET systems
• Experience with VB.Net
• Experience programing to SQL database
• Strong understanding of Object Oriented Programming principles
• Highly proficient with .NET 4.5 and ASP.NET and related technologies
• JavaScript/HTML5/CSS3 experience
• Firm grasp of software development process (SDLC)
• Enthusiasm for test-driven development/unit testing
• Ability to work effectively in an Agile development model with bi-weekly sprints
• Knowledge of source and version control systems such as Team Foundation Suite
• Ability to grasp business concepts quickly
• Experience writing functional and design specifications
• Excellent verbal and written communications skills

Desired Skills:

• Experience with MS SQL design and coding
• Familiar with LINQ/Entity Framework, Microsoft SQL Server and related technologies
• Web Services (REST and/or SOAP)
• JSON experience (web services, serialization)

Preferred Skills:

• Exposure to reporting and data warehousing concepts
• Experience with Microsoft Azure development tools and concepts
• Experience with 3rd party reporting and business intelligence tools
• Experience with Agile Software Development methodologies and tools

Core Technology/Framework:

• .Net 4.5 Framework (VB.Net)
• MS SQL Server 2008/2012 and it’s tools
• Visual Studio 2012/2015 with TFS version control
• Jquery, JqueryUI
• Boostrap, Blueprint CSS
• Yellowfin (reporting/ BI tool)
• MS IIS

Education: Minimum of Bachelor’s in Computer Science or Software Development

GROUP TRAVEL

Manager, Group Travel

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Overview:

HMI Performance Incentives has an exciting leadership opportunity in the Group Travel Department for an exceptional individual with a passion for the incentive travel industry.  We are looking for an experienced manager for the Group Travel Department, someone who loves a challenge and who is not afraid to be tested.  This is an excellent growth opportunity for the right candidate to become a part of the HMI leadership team.

Company Description

HMI Performance Incentives is a leading full-service performance improvement company located in Metro Boston.  For 38 years HMI has focused on providing exceptional business solutions by executing channel loyalty, sales incentives, employee engagement, and group travel strategies.  HMI’s customized approach includes a comprehensive and robust solutions platform, data driven reporting and analytics, creative communication campaigns, and personalized program management to help companies drive engagement, increase sales, and generate profit.  Founded in 1980, HMI continues to expand its global presence, offering tactical performance incentive solutions in over 80 countries worldwide.

Position Description/Responsibilities

The Manager, Group Travel Operations is responsible for all facets of the Group Travel department including managing the Group Travel Team, managing and improving internal processes, management of incentive travel programs, working with sales team and other department heads, as well as day to day operations. This manager will report to the Vice President, Group Travel Operations.

This position will be responsible for the following:

• Coach, mentor and train the Group Travel team members
• Manage the team of Trip Directors, provide training as needed in addition to process improvement
• Take ownership of budgets and profitability for each program
• Participate in client proposal development
• Liaise with client contacts and manage billings
• Communicate with internal teams, sales, marketing and accounting
• Manage relationships with hotels, DMC’s and other vendors
• Travel on-site with programs as required

Qualifications:

• Minimum of 5 years’ experience in incentive group travel, meetings and event management as well as managing a team
• Sincere desire/passion for travel industry
• Experience managing group programs on-site and destination knowledge
• Understand the nuances of group air transportation
• Proficient with technology, Microsoft Office and Excel and working with data bases. Knowledge of Cvent is preferred. Desire to expand technical acumen
• Experience with budgets and financial reporting
• Exceptional communication, organization and time management skills – ability to manage multiple projects at onetime, strong attention to detail, excellent interpersonal skills
• Professionalism both in behavior and appearance, ability to interface with people of all backgrounds
• Bachelor’s Degree required

Program Manager

Overview:

HMI Performance Incentives has an exciting opportunity in the Group Travel Department for an energetic and enthusiastic person with a passion for the incentive travel industry. We are looking for an individual with 3 – 6 years’ experience, who loves a challenge and who is not afraid to be tested. The ideal candidate has outstanding verbal and written communication skills, comfortable with both technical and business concepts and is willing to go above and beyond both for HMI and the clients. This is an excellent growth opportunity for the right candidate.

Company Description

HMI Performance Incentives is a leading full-service performance improvement company located in Metro Boston. For 37 years HMI has focused on providing exceptional business solutions by executing channel loyalty, sales incentives, employee engagement, and group travel strategies. HMI’s customized approach includes a comprehensive and robust solutions platform, data driven reporting and analytics, creative communications campaigns, and personalized program management to help companies drive engagement, increase sales, and generate profit. Founded in 1980, HMI continues to expand its global presence, offering tactical performance incentive solutions in over 80 countries worldwide.

Position Description/Responsibilities

Acting as the key client contact, the program manager is responsible for the management of all operational aspects and components of an assigned project, including accountability for all service deliverables, supporting profitability goals and accountable to deliver first class customer satisfaction in line with the clients’ objectives. This position will report to the Manager of Group Travel Operations.

General Responsibilities:

Program Management

• Responsible for operating numerous programs from proposal to execution and closure
• Manage program payment schedules, budgets, timeline creation and payment reconciliation
• Liaise with Marketing and Data Analytics if the program is performance based and HMI is providing monthly e-statements to goal; and oversee quarterly and/or monthly dashboard reports to clients
• Primary liaison with hotel and related vendors on a project by project basis (menu selections, venues, activities, VIP arrangements, etc)
• Liaison with air manager on group blocks, penalties etc and “book and ticket” reservations

• Documentation: facilitate with Marketing on the design, creation and accuracy of program documentation to include initial registration site, pre-departure documents, and on-site materials
• Interface with client contact and HMI sales team to monitor program participation
• Responsible for Trip Director details, airport accommodation, program instruction book and briefing, uniform guidelines for each program
• Scheduling of site inspections as needed
• Ability travel on site with programs as needed as part of the on-site staff (2-4 programs per year)

Website & Registration

• Creation and layout of website and registration pages using CVENT or a similar software
• Design of e-mails including invitations and distributing registration links to participants
• Attendee and client support via telephone and e-mail
• Overseeing registration: managing hotel/air inventory block and pre-trip activity sign ups
• Managing changes and updates to the database including quality control of data entered by participants
• Running reports: rooming lists, air manifests, etc.

Preferred Qualifications:

• 3 – 6 years of Group Travel Program Management or Event Management
• Experience using Cvent to build websites, create registration paths, and run reports
• Proficient in Microsoft Office
• Prior knowledge of event mobile apps not required, but a plus

Required Education:

• Bachelor’s degree

SALES

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MARKETING

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ACCOUNTING

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