Program Manager

HMI Performance Incentives has an exciting opportunity in the Group Travel Department for an energetic and enthusiastic person with a passion for the incentive travel industry.  We are looking for a Program Manager with 3 plus years’ experience; someone who loves to work with clients and bring exceptional experiences for our group incentive travel customers.  This is an excellent growth opportunity for the right candidate with demonstrated track record of successful program management skills and experience in travel industry.

Acting as the main client contact, the program manager is responsible for the management of all operational aspects of an assigned project, including design, implementation and execution of all details involved in the incentive trip including pre and post trip planning, and coordination with our partners. The program manager collaborates with team members in defining the requirements of the participant registration site design and setup, and the promotional website. The program manager reports to the Manager of Group Travel Operations.

Position Responsibilities:

Program Management

• Own the responsibility for the operation of numerous group travel programs from the contract phase to on-site execution and program closure
• Interface with the client representative and HMI sales team to monitor program participation
• Manage program payment schedules, budgets, timeline creation and payment reconciliation
• Represent HMI as the primary liaison for hotel and related vendors on a project by project basis (menu selections, venues, activities, VIP arrangements, etc.)
• Coordinate with air management on group blocks, penalties, and “book and ticket” reservations

• Schedule site inspections, as needed
• Facilitate marketing on the design, creation and accuracy of program documentation to include initial travel registration site, pre-departure documents, program launch and ongoing communications, and on-site materials
• Liaise with Data Analytics and Marketing if the program requires performance-based goal tracking for monthly progress-to-goal communications; and oversee quarterly and/or monthly dashboard reports to clients
• Own responsibility for Trip Director details, airport accommodation, program instruction book and briefing, and uniform guidelines for each travel program
• Travel on-site with programs, as needed, as part of the on-site travel program staff (2-4 programs per year)

Website & Registration

• Facilitate the creation and layout of travel program websites and registration pages using CVENT or a similar software, working with Group Travel Program Coordinators and Marketing creative services members
• Coordinate the design of email communications, including travel program invitations and distributing registration links to participants, via Cvent software and working with Marketing creative services members
• Provide group travel program attendee and client support via telephone and email
• Oversee registration activities, managing hotel/air inventory block and pre-trip activity sign-ups
• Manage changes and updates to the program attendee database, including quality control of data entered by participants
• Run reports, such as rooming lists, air manifests, etc., as needed leading up to program implementation

Experience & Qualifications:

• Bachelor’s degree and 3+ years of Group Travel Program Management or Event Management experience
• Prior experience using Cvent software for travel websites, registration, and reports preferred
• Proficient in Microsoft Office
• Prior knowledge of event mobile apps a plus
• Ability to see and use creative and innovative methods for resolving problems
• Professionalism both in behavior and appearance, ability to interface with people of all backgrounds
• Team player with solid follow through and communication skills, who is organized, detail oriented and an effective multi-tasker

To apply, send your resume, cover letter, and any other relevant documents or certifications to humanresources@hmiaward.com.