HMI Performance Incentives is a leading full-service performance improvement company focusing on channel loyalty initiatives, sales/customer incentives, employee recognition programs and group travel. Since 1980, HMI has combined powerhouse solutions with personal service to develop successful incentive strategies for companies that increase sales, market share, loyalty and profits. Based in Norwood, MA HMI provides client services in over 80 countries worldwide.

SALES

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GROUP TRAVEL

Program Manager

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Overview:

HMI Performance Incentives has an exciting opportunity in the Group Travel Department for an energetic and enthusiastic person with a passion for the incentive travel industry. We are looking for an individual with 3 – 6 years’ experience, who loves a challenge and who is not afraid to be tested. The ideal candidate has outstanding verbal and written communication skills, comfortable with both technical and business concepts and is willing to go above and beyond both for HMI and the clients. This is an excellent growth opportunity for the right candidate.

Company Description

HMI Performance Incentives is a leading full-service performance improvement company located in Metro Boston. For 37 years HMI has focused on providing exceptional business solutions by executing channel loyalty, sales incentives, employee engagement, and group travel strategies. HMI’s customized approach includes a comprehensive and robust solutions platform, data driven reporting and analytics, creative communications campaigns, and personalized program management to help companies drive engagement, increase sales, and generate profit. Founded in 1980, HMI continues to expand its global presence, offering tactical performance incentive solutions in over 80 countries worldwide.

Position Description/Responsibilities

Acting as the key client contact, the program manager is responsible for the management of all operational aspects and components of an assigned project, including accountability for all service deliverables, supporting profitability goals and accountable to deliver first class customer satisfaction in line with the clients’ objectives. This position will report to the Manager of Group Travel Operations.

General Responsibilities:

Program Management

• Responsible for operating numerous programs from proposal to execution and closure
• Manage program payment schedules, budgets, timeline creation and payment reconciliation
• Liaise with Marketing and Data Analytics if the program is performance based and HMI is providing monthly e-statements to goal; and oversee quarterly and/or monthly dashboard reports to clients
• Primary liaison with hotel and related vendors on a project by project basis (menu selections, venues, activities, VIP arrangements, etc)
• Liaison with air manager on group blocks, penalties etc and “book and ticket” reservations
• Documentation: facilitate with Marketing on the design, creation and accuracy of program documentation to include initial registration site, pre-departure documents, and on-site materials
• Interface with client contact and HMI sales team to monitor program participation
• Responsible for Trip Director details, airport accommodation, program instruction book and briefing, uniform guidelines for each program
• Scheduling of site inspections as needed
• Ability travel on site with programs as needed as part of the on-site staff (2-4 programs per year)

Website & Registration

• Creation and layout of website and registration pages using CVENT or a similar software
• Design of e-mails including invitations and distributing registration links to participants
• Attendee and client support via telephone and e-mail
• Overseeing registration: managing hotel/air inventory block and pre-trip activity sign ups
• Managing changes and updates to the database including quality control of data entered by participants
• Running reports: rooming lists, air manifests, etc.

Preferred Qualifications:

• 3 – 6 years of Group Travel Program Management or Event Management
• Experience using Cvent to build websites, create registration paths, and run reports
• Proficient in Microsoft Office
• Prior knowledge of event mobile apps not required, but a plus

Required Education:

• Bachelor’s degree

OPERATIONS

Program Manager –  Individual Award Operations

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Company Description

HMI Performance Incentives is a leading full-service performance improvement company focusing on channel loyalty initiatives, sales/customer incentives, employee recognition programs and group travel. Since 1980, HMI has combined powerhouse solutions with personal service to develop successful incentive strategies for companies that increase sales, market share, loyalty and profits. Based in Norwood, MA HMI provides client services in over 80 countries worldwide.

Job Description

The successful Program Manager is a results-oriented individual who has a friendly and outgoing personality. The ideal candidate is patient, process-oriented, and comfortable with both technical and business concepts. Outstanding verbal and written communication skills are required, as is a willingness to go above and beyond both for HMI and our clients. Due to the evolving nature of this segment of our business, some amount of initial flexibility around day-to- day responsibilities is also a critical trait of the Program Manager.

Applying professional principles, practices and techniques to lead operational teams, the Program Manager will control the program schedule, budget and performance risks to ensure satisfied clients. Client satisfaction, definition, planning, monitoring and other aspects of a program is the responsibility of the Program Manager.

• Responsible for numerous programs from proposal through to execution and closure.
• Accountable for kicking off programs with internal teams and initiating client kickoff meetings.
• Coordinate and facilitate delivery of program objectives.
• Serve as primary liaison between client and internal teams relative to operation issues, procedures/processes.
• Be the “voice of the client” and guarantee program delivery, communication and challenge resolution is met.
• Implement approved marketing plans for each client program to maintain, and maximize program success.
• Establish clear ownership for program tasks, ensure that team members have the tools needed, and provide timely feedback.
• Track progress and review program tasks to make certain deadlines are met appropriately.
• Assess program issues and identify solutions to meet productivity, quality and client goals.
• Work collaboratively with development staff and support staff to maintain thorough knowledge of product and technology capabilities, and certify that all communications between HMI and the client are precise.
• Proactively communicate program status, issues & risks to program stakeholders. Review program activity and recommend improvements as required.
• Conduct internal and external training on program workflow and technology platforms.

Job Requirements

• Bachelor’s degree or equivalent experience plus a minimum of three years managerial/supervisory and or operations experience in the service provider industry required.
• Must have a proven track record measured by customer service levels and satisfaction, increased responsibilities, and working relationships with colleagues and management.
• Must be able to communicate effectively and clearly in writing and orally, both in one-on-one and in group presentation situations. Ability to interact and communicate with all levels of staff and management is required.
• Must be proficient in Microsoft Office.

SOFTWARE DEVELOPMENT

Software Developer

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We are seeking an entry-level .NET developer with 0-4 years’ experience. A strong background in MS SQL and Visual Basic are desired. You will be a member of our development team enhancing and growing our SaaS Cloud platform. You will contribute to the overall design and development of our web applications which integrate into our database and financial systems.

We will scale our software to handle our growing installed base while focusing on increasing functionality and usability, maintainability and performance of our software. We are enabling our platform to work seamlessly for our global clients.

The position will require you to develop across all application layers from database design though business layers and up to the front end. Agile software development experience is desired.

Job Responsibilities:

• Participate in requirements gathering, create functional specs and work estimates
• Develop software to deliver features and address defects in the product
• Follow software processes and help us evaluate ways to improve the development process
• Work with cross functional team members on execution and on time delivery of high quality projects
• Create Unit Test documentation and tools

Required Skills:

• Experience in analyzing, programming, and implementing .NET systems
• Experience with VB.Net
• Experience programing to SQL database
• Strong understanding of Object Oriented Programming principles
• Highly proficient with .NET 4.5 and ASP.NET and related technologies
• JavaScript/HTML5/CSS3 experience
• Firm grasp of software development process (SDLC)
• Enthusiasm for test-driven development/unit testing
• Ability to work effectively in an Agile development model with bi-weekly sprints
• Knowledge of source and version control systems such as Team Foundation Suite
• Ability to grasp business concepts quickly
• Experience writing functional and design specifications
• Excellent verbal and written communications skills

Desired Skills:

• Experience with MS SQL design and coding
• Familiar with LINQ/Entity Framework, Microsoft SQL Server and related technologies
• Web Services (REST and/or SOAP)
• JSON experience (web services, serialization)

Preferred Skills:

• Exposure to reporting and data warehousing concepts
• Experience with Microsoft Azure development tools and concepts
• Experience with 3rd party reporting and business intelligence tools
• Experience with Agile Software Development methodologies and tools

Core Technology/Framework:

• .Net 4.5 Framework (VB.Net)
• MS SQL Server 2008/2012 and it’s tools
• Visual Studio 2012/2015 with TFS version control
• Jquery, JqueryUI
• Boostrap, Blueprint CSS
• Yellowfin (reporting/ BI tool)
• MS IIS

Education: Minimum of Bachelor’s in Computer Science or Software Development

MARKETING

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ACCOUNTING

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